Opus People Solutions on behalf of North Northampton County Council are recruiting for a Repairs and Maintenance Coordinator to join their team on a temporary contract
Overall purpose of the role:
To work within the Revenues Service to ensure that it meets its purpose of administering Council Tax and Business Rates accounts and collection of outstanding Revenues owed to Milton Keynes Council
The role holder is required to provide assistance to the Revenues team to ensure that all outstanding revenues are collected in an efficient and effective manner in order to maximise the income available to the Council
The role holder will perform their duties under the direction of the Team Leader Revenues & Benefits or Business Rates Team Leader.
The role holder will respond to enquiries from the public with regard to their Council Tax/Business Rates accounts, whether on the telephone, by email or in person at the Council's offices. They will endeavour to deal with any query at the first point of contact with the aim of ensuring customers only need to contact the service once to obtain a correct demand notice.
The role holder will, on occasion, be required to attend the Magistrates Court and meet with customers who have been summoned to attend the court for non-payment of their debt. The role holder will provide advice and assistance to endeavour to resolve any queries prior to the court hearing. The role holder will refer any cases to the Court & Enforcement Officer where the query that has not been resolved prior to the hearing.
The role holder will collect information from customers with regard to their Council Tax and Business Rates accounts and use this information to update the system to ensure it is accurate and up to date. The role demands strict adherence to the Data Protection Act to ensure all information held conforms to the act. Occasionally, confidential information is provided and the role requires this to be dealt with in a sensitive manner.
The role holder will be responsible for making payment arrangements after the issue of recovery notices and updating the system as appropriate.
GCSE English & Maths grade A - C, or equivalent
IRRV Technician/Level 3 or equivalent experience
IT literate in Microsoft Office applications
Experience of Council Tax/Business Rates