Operations Manager
Location: Stoke and surrounding areas
Salary: £32,000 per year
Contract Type: Full-time, Permanent
Working Hours: Monday to Friday, 37.5 hours per week, 52 weeks per year (Flexible working pattern)
Benefits:

• 25 Days annual leave FTE plus bank holidays, increasing to 26 days FTE after a year of service
• Fuel card and van provided

Main Purpose of the Job: The Area Manager is responsible for the day-to-day cleaning and caretaking service delivery across their area. The job holder will manage the cleaners, caretakers, and site managers, building effective partnerships with clients and colleagues. You will manage the team with full responsibility for the success and safe running of the contracts, providing direction, guidance, training, and support to your team to deliver excellent service across multi-site locations including schools, academies, county council properties, and commercial properties.
Key Responsibilities:

• Manage day-to-day delivery of cleaning services across multiple sites in Stoke and surrounding areas, including businesses, schools, and colleges.
• Line manage and support the cleaning and caretaking team, ensuring compliance with ongoing training needs and appraisals, incorporating recruitment, personal development, and succession planning.
• Ensure site and employee health and safety compliance with procedures and legislation.
• Maintain and correct site documentation and risk assessments.
• Ensure adherence to company policies and processes across all locations, ensuring a safe and healthy working environment.
• Regular customer contact to ensure responsiveness and adaptability, including site visits, quality auditing, and improving compliance and standards.
• Monitor stock levels and place orders for sites.
• Ensure all site equipment is functional and as required.
• Maintain budgetary responsibility to ensure contract viability.
• Identify opportunities for continuous improvement, cost savings, and account growth.
• Plan and organise staffing requirements, including arranging cover for sickness and holidays, and manage the time and attendance system.
• Build a strong network of local cover staff to fill any roles that become vacant, either short or long term.
• Generate new business from existing clients.
• Retain customers by ensuring high levels of customer satisfaction with reliable service delivery through a motivated, trained workforce.
• Liaise regularly with the Regional Manager to update on all matters relating to contracts within your geographical area.
• Log, respond to, and solve customer problems quickly and efficiently, escalating issues when necessary to ensure contract retention.
• Manage and implement policies and procedures such as Attendance Management and Performance Capability.
• Prioritise workload to meet ad hoc service demands and requirements.

Experience and Key Skills:

• Proven track record in a similar position with sound management experience.
• Strong communication and organisation skills.
• Ability to think outside the box and deliver against set targets.
• Experience in facilities management, ideally in educational sites such as schools and colleges.
• Excellent client communication skills with the ability to analyse and present information clearly.
• Positive attitude to challenges with the ability to remain calm under pressure.
• Experience in account management and P&L processes.
• Effective people management skills to develop weaknesses and encourage growth.
• Confident with multi-site management.
• Strong, consistent, and effective communicator at all levels.
• Ability to work autonomously and manage time effectively.
• Proactive and able to use initiative.
• Competent and proficient in the use of IT software and packages.
• Strong organisational skills and a 'can do' attitude.
• A full driving licence is essential.

About Us: We want enthusiastic individuals with a positive working attitude to join our team of 4,000 colleagues across the UK. We are an inclusive and equal opportunities employer who believes that our people power what we do. We aim to ensure that our workforce reflects the diversity of the communities in which it operates.
Safeguarding: Our organisation is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all employees to share this commitment. Offers of employment are subject to relevant checks, including:

• Children's barred list
• Disclosure and Barring Service (DBS)
• Medical suitability to work with children
• Right to work
• Satisfactory references
• Suitability to work with children

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, and therefore you must tell us about any unspent convictions, cautions, reprimands, or warnings.
VERPO1
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Schedule:

• Monday to Friday

Work Location: In person
Reference ID: RQ1517086