Job Title: Income Officer

Location: Rugby
Contract: Temporary - 3 months ongoing, full time 37hours.
Rate: £24 per hour (Umbrella)
Service Area: Communities & Homes - Housing Services
Reports to: Senior Housing Officer

Flexible working - 60% office presence

Full UK driving licence and access to a vehicle required

Job Role: As Income Officer, you'll deliver income management services to tenants helping them maintain sustainable tenancies. You'll play a key role within a collaborative housing team, working proactively to reduce arrears, advise on budgeting and benefits, and support tenants with personalised solutions.

Key Responsibilities:

Income Management & Advice

• Manage rent payments for General Needs and Independent Living tenants
• Provide advice and support via interviews, home visits, calls, emails, and letters
• Encourage use of Direct Debit and digital payment options

Tenant Support & Engagement

• Promote "rent first" culture for new tenants
• Develop affordable repayment plans and assist in income maximisation
• Collaborate with partner agencies to sustain tenancies through tailored support

Monitoring & Enforcement

• Monitor rent accounts and take action on arrears, including legal proceedings
• Investigate breaches of tenancy related to rent and escalate appropriately
• Assist in reviewing Introductory Tenancies and preparing court documentation

Collaboration & Record-Keeping

• Liaise with internal teams and external stakeholders
• Record all activity using housing management systems
• Produce statistical reports and help identify service improvements

Public Interaction: Regular contact with tenants, residents, support agencies, health professionals, solicitors, councillors, and internal departments.