a) Work with colleagues, partners, and other council services to identify residents who are at risk of financial hardship and/or financial exclusion due to the rising cost of living crisis.
b) Work closely with the Housing Solutions Teams to support clients at risk of financial hardship.
c) Monitor the in box of all applications ensuring that they are dealt with quickly and in order.
d) Assess clients' needs and identify appropriate support, advice and assistance through telephone calls, interviews, and home visits if no other option.
e) Record and monitor applications and payments.
f) Monitor payments against the budget ensuring data can stand up to scrutiny and audit.
g) Raise payments through the in-house payment system.
a) Signpost tenants to solutions/support providers and liaise with a wide range of agencies/partners if required.