Complaints Administrator

Posted 28 June 2024
Salary £23000 - £24000 per annum
Job type Permanent
Discipline HR, Business Support & Administration
ContactVictoria Butcher

Job description

We are working a fantastic role for a marketing leading organisation for a complaints handler. This role focusses primarily on replying to customer letters, regarding complaints they have made or issues they have. Therefore, strong letter writing and English is essential. This role is based in Ipswich, local to travel links.


  • Investigation: You will be investigating complaints, listening to calls
  • Proactively engaging with customers via letter, email and occasionally telephone to resolve any concerns or complaints
  • Proactively engage with the operations team to oversee resolution of complaints
  • Ensure information relating to borrowers is accurate within systems
  • Ensure that all complaints have been fully investigated and addressed
  • Liaise professionally with third parties e.g solicitors, lenders and regulators
  • Supporting team leader to resolve issues proactively
  • Responding with final response letters, addressing complaint and any further concerns

Key Skills:

  • Strong grammar, English language and letter writing skills
  • Ability to review information, accounts and come to conclusions
  • Ability to focus, work to deadlines and have strong level of attention to detail


  • Customer service or administration experience in some form is highly desirable
  • Working with complaints would be advantageous


You will be joining a modern business who have a fantastic ethos, with their own social and sports club in house - there is always something going on. You will benefit from professional courses funded, free fruit, dress for your day policy, modern offices, generous pension and much more