Working as part of a team, the Technical Analyst will provide first-line support to customers via the telephone, remotely or face to face, ensuring that customers receive a high level of service at all times, issues are resolved effectively, and customers are kept fully informed of progress.

In line with their specific technical skills and experience, the Analyst will respond to incidents, deliver specific service requests, work on tasks to maintain and improve the ICT Service and support project-based activity.

Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's.