Opus People Solutions on behalf of Milton Keynes Council are recruiting for a Revenues Advisor to join their team on a temporary contract
Overall purpose of the role:
To work within the Revenues Service to ensure that it meets its purpose of administering Council Tax and Business Rates accounts and collection of outstanding Revenues owed to Milton Keynes Council
Deal with customers to conclusion [where possible] by telephone, post or face to face to answer queries relating to Council Tax/Business Rates.
To update the Council Tax/Business Rates system so that records are accurate and up to date.
Provide support to the Team Leaders when necessary so that the KPI's are met and targets achieved.
Make enquiries with internal and external customers to establish liability for Council Tax and Business Rates accounts
Occasionally assist with customer enquiries at the Magistrates Court in order that customer queries may be resolved, where possible, prior to the court hearing.
Understand and meet the needs of our customers and identify and signpost customers in need of debt management or other advice.
Experience of using the Capita Academy system essential.