Information Officer (Temporary)
Employer: Walsall Council
Location: Bloxwich Library, Elmore Row, Walsall WS3 2HR
Contract Duration: 3 months ongoing
Hours: Saturday, 8.45am - 5pm, with potential for week day cover.
Salary: £13.05 per hour

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, who are seeking a motivated and organized Information Officer to provide friendly face to face customer service with members of the public. This role is essential to support the encouragement of books and promotion and support of events held at the Library.
The successful candidate will possess strong administrative skills, resolution skills, friendly and approachable characteristics, commitment to working on Saturday's and the ability to work both independently and collaboratively.

Key Responsibilities
Reception Duties:

• Provide front-of-house support, greeting visitors and handling queries via phone, email, and in person.
• Take and relay messages accurately and promptly.

Meeting and Event Support:

• Prepare event and meeting rooms with appropriate layouts, technical setups, and necessary materials.

• Manage delegate registration and communicate effectively before, during, and after events.

Administrative Tasks:

• Maintain filing systems and manage complex data accurately.
• Provide routine management information as required.
• Handle incoming/outgoing post and ensure office supplies are well-stocked.
• Maintain a clean and organized office environment.

Operational Support:

• Support routine administrative tasks and business processes.
• Identify and implement continuous improvements to enhance service delivery.
• Open and close the office, following all safety and security protocols.

Compliance and Best Practices:

• Adhere to statutory regulations, including health and safety and GDPR guidelines.
• Interact professionally and maintain confidentiality when dealing with colleagues and customers.

Essential Experience and Skills

• Good IT proficiency, including Microsoft Teams and Microsoft Applications.
• Proven administrative experience with excellent communication skills.
• Ability to liaise effectively with diverse members of the public.
• Ability to work independently after initial training and support.

Personal Attributes

• A positive role model who embodies the Library's vision and values.
• Creative and adaptable, with the ability to meet evolving demands.
• Reliable, self-motivated, and organised with strong attention to detail.