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Independence & Wellbeing Advisor

Posted 09 May 2022
Salary£10.21 - £11.21 per hour
LocationIpswich
Job type Temporary
DisciplineHR, Business Support & Administration
ReferenceINDEP10392_1652099206
ContactNaomi Grant

Job description

Are you looking to start a career in Social Work?

Or are you studying for a qualification within Social Work and are keen to gain some employment knowledge alongside your studies?

Are you a passionate, motivated, resilient individual who would like a role that really makes a difference?

We are currently sourcing for several Independence and Wellbeing Advisors to join a large team of qualified professionals who will support and enable Suffolk County Council to fulfil its statutory duties to vulnerable adults, children and families.

As an Independence and Wellbeing Advisor you will be the first point of contact for social care enquiries relating to Suffolk residents, including Adult services, Children and Young People's services and Mental Health referrals. This will include, managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity.

Some contacts will be from vulnerable individuals, so successful candidates will be required to have the following attributes;

  • Strong attention to detail

  • Exceptional customer service

  • The ability to work within a pressurised target driven environment.

  • Comfortable with dealing with sensitive information

  • Passionate about Social Work & delivering

No day will be the same within this role, you will have to demonstrate strong resilience at times, work to strict deadlines and provide a high quality of service. However, this role will also bring career progression, highly rewarding role, helping make a difference and job satisfaction!

Additional Information:

  • Working hours are Monday - Friday 8am - 5.30pm (this will include a variety of shift start and end times)

  • Initially 12 weeks temporary with opportunity to apply for a permanent position.