Job description

Job Title: Income Officer

Employer: Rugby Borough Council
Location: Rugby, with hybrid working options (4 days a week)
Hours: 37 hours per week

Assignment Duration: 3 months temporary

Salary: £15.70 Umbrella per hour

Job Description:

Rugby Borough Council is seeking a proactive and dedicated Income Officer to join our team, working on a patch-based structure to manage rent collection. This role combines both office and field-based work, with the flexibility to work in a hybrid mode.

Key Responsibilities:

Manage rent accounts within an assigned area, ensuring consistent and professional communication with tenants.
Conduct outreach to discuss rent payments, arrears, and arrange manageable payment plans.
Provide support to tenants facing financial challenges, connecting them with relevant welfare and support services as needed.
Collaborate with tenancy support and welfare teams to sustain tenancies and reduce arrears.
Prepare reports and maintain accurate records to support the council's income collection goals.

Requirements:

Proven experience in income collection, housing management, or a related field.
Strong communication and negotiation skills.
Ability to work independently and effectively within a team.
Experience working with vulnerable individuals and providing support in challenging situations.

If you're committed to helping tenants sustain their homes and are ready to make a difference, we'd love to hear from you! Apply today to join our dedicated team at Rugby Borough Council.