Housing Assistant

Posted 30 October 2024
Salary Up to £14.17 per hour
LocationRedditch
Job type Temporary
Discipline Professional & Technical
Reference20399
ContactBelle Srijundee

Job description

Job Title: Housing Assistant
Location:
Redditch Borough Council
Hours:
37 hours per week
Pay Rate:
£14.17 per hour
Work Mode:
Hybrid (2 days in office)
Duration:
4-month temporary contract

About the Role:
Redditch Borough Council is hiring a Housing Assistant to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures.

Key Responsibilities:

  • Manage former tenant debt accounts and assist in debt recovery
  • Provide initial tenancy advice, including Universal Credit and benefit guidance
  • Respond to tenant inquiries and liaise with internal colleagues for effective case management
  • Support promotional arrears campaigns and outreach
  • Maintain accurate case files and independently manage a caseload
  • Handle tenancy-related queries, including disrepair and Home Buy

Qualifications and Skills:

  • Relevant experience in a customer service or housing role
  • Strong organisational, communication, and IT skills
  • Proactive, resilient, and capable of managing a varied caseload
  • Skilled in sensitive communication and customer engagement
  • Team-oriented with strong networking and collaboration skills

If you are community-focused with a passion for housing support and debt management, we encourage you to apply!