Housing Assistant
- Posted 30 October 2024
- Salary Up to £14.17 per hour
- LocationRedditch
- Job type Temporary
- Discipline Professional & Technical
- Reference20399
- ContactBelle Srijundee
Job description
Job Title: Housing Assistant
Location: Redditch Borough Council
Hours: 37 hours per week
Pay Rate: £14.17 per hour
Work Mode: Hybrid (2 days in office)
Duration: 4-month temporary contract
About the Role:
Redditch Borough Council is hiring a Housing Assistant to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures.
Key Responsibilities:
- Manage former tenant debt accounts and assist in debt recovery
- Provide initial tenancy advice, including Universal Credit and benefit guidance
- Respond to tenant inquiries and liaise with internal colleagues for effective case management
- Support promotional arrears campaigns and outreach
- Maintain accurate case files and independently manage a caseload
- Handle tenancy-related queries, including disrepair and Home Buy
Qualifications and Skills:
- Relevant experience in a customer service or housing role
- Strong organisational, communication, and IT skills
- Proactive, resilient, and capable of managing a varied caseload
- Skilled in sensitive communication and customer engagement
- Team-oriented with strong networking and collaboration skills
If you are community-focused with a passion for housing support and debt management, we encourage you to apply!