Housing Allocations Officer

Posted 17 June 2024
Salary Negotiable
Job type Temporary
Discipline Professional & Technical
ContactHannah Harvey

Job description

Job Title: Housing Allocations Officer

Location: Primarily office based at the Guildhall, Northampton

Rate of Pay: £25 per hour Umbrella or £19.23 per hour PAYE

Working Hours: Monday to Friday - 37 hours

Type: Temporary Assignment 11 weeks

Opus People Solutions are working with West Northamptonshire Council to recruit for four Housing Allocations Officers, to deliver an efficient and professional allocations service, ensuring the council's Housing Register, allocation of accommodation within the council's own stock and nominations to partner registered provider vacancies are administered in accordance with the Council's Housing Allocation Scheme (policy), service procedures, national code of guidance and housing legislation.

Main Responsibilities:

  1. To process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Council's Housing Register, the banding scheme and what priority a customer may be awarded under the scheme and the provision of realistic advice on the availability of social housing and a customer's housing options.
  1. Comprehensively assess, investigate and determine housing applications to join the Council's Housing Register in terms of eligibility and qualification for social housing and level of priority awarded to those applicants that can join the Council's Housing register in accordance with the Council's Housing Allocations Scheme and all relevant codes of guidance and legislation.
  1. Process applications where there is a medical need and assess the applicant's basic medical condition in relation to their housing circumstances. Make decisions on the level of priority that should be awarded to the applicant and the type of property to best suit their needs. In particularly complex situations, make an appropriate referral to the Council's specialist medical advisor for guidance and advice to inform decision-making.
  1. Ensure that investigations are robust and verification of all housing register applicants' circumstances are completed in accordance with the agreed policy and procedures. This will require interviewing applicants both in their home and within locality hubs, such as council offices.
  1. Receive information about available properties from the Council's ALMO and Registered Providers in the area and create adverts for regular choice-based lettings advertisement cycles (to make applicants on the Housing Register aware of the available properties that they can bid on).
  1. Responsible for allocation of properties through each choice-based letting cycle. Ensure that the shortlisting and nomination of applicants against properties is undertaken in an appropriate and timely way in accordance with the Council's Housing Allocations Scheme and in relation to prescribed nomination agreements. Ensure that any risks are properly assessed and escalated, as appropriate, in accordance with MAPPA, MARAC and any relevant safeguarding and/or health and safety procedures.
  1. Ensure all administrative records are updated promptly in accordance with the approved policy and procedures including annual reviews of housing applications and changes of circumstances of applicants.
  1. Work with other Council departments and external voluntary and statutory bodies to identify housing need and ensure that the Council's Housing Allocations Policy is applied correctly to meet need. Key stakeholders include Children's Trust, Adult Social Care, Probation and Police.


  • Experience with a local housing authority or Registered Housing Provider in a customer service or Housing capacity.
  • Experience of dealing with a wide range of people who may present complex and challenging behaviour.
  • Knowledge/ recent experience of welfare rights benefit systems and debt issues.
  • A working knowledge of local/regional/national policies in relation to allocations, nominations and meeting housing need.
  • A thorough working knowledge and understanding of current housing law, such as the Housing Act 1996, Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and immigration law as it applies to housing eligibility, relevant code of guidance and case law.
  • Experience of providing comprehensive advice and assistance on all housing matters and related issues, including accessing all forms of accommodation, including different tenures and supported accommodation.
  • Experience of assessment and determination of applications for assistance under the provision of the Housing Acts.
  • Demonstrable experience of working within a service with high levels of demand, significant time pressure and conflicting priorities.
  • Conducting complex investigations, enquiries, interviews and casework management, with a focus on positive outcomes and preventing homelessness.
  • Experience of working collaboratively and proactively with other services and organisations to prevent homelessness and meet housing need.

For more information or to process your application for this role, please apply online now.