Job Title: Customer Service Representative

Location: Northampton

Pay rate: £14.52 per hour

Length of assignment: until :04/08/2025

Opus People Solutions is recruiting on behalf of West North Northamptonshire Council for a dedicated to providing exceptional service to our customers. We are currently seeking a motivated Customer Service Representative to join the council and help maintain high standards of customer care.

Key Responsibilities:

- Resolve at least 80% of customer queries within pre-determined timescales, assigning complex cases to the relevant service area when necessary.

- Assess, analyse, interpret, and record customer needs using appropriate skills and technology to enable effective issue resolution.

- Handle complaints and concerns at the first point of contact to minimize escalations to the Helpdesk Team Leader or Service Manager.

- Continuously seek to improve service delivery by interpreting customer needs and suggesting enhancements.

- Monitor personal performance against Helpdesk KPIs, seeking support when needed.

- Share knowledge and insights with colleagues to contribute to team performance improvements.

- Take ownership of customer inquiries, providing regular updates on the status of their requests.

- Maximize personal productivity and manage information efficiently using Office 365 and internal IT systems.

- Demonstrate awareness of the diverse needs of others, ensuring health, safety, and welfare for yourself and your colleagues.

Qualifications:

- Strong communication and interpersonal skills.

- Ability to assess and interpret customer needs effectively.

- Proficient in using technology and IT systems for customer service purposes.

- A proactive approach to problem-solving and service improvement.

- Commitment to teamwork and sharing knowledge.

- Awareness of health, safety, and welfare needs in a customer service environment.

Apply Now!