Customer Service Advisor

Pay: £12.59

Length: 6 months:

Days/Hours: Monday - Friday

Location: 2 days WFH and Municipal Offices Bowling Green Road

Opus People Solutions are recruiting on behalf of North Northamptonshire council for customer service advisor to provide a high-level customer orientated advice and information service to visitors, telephone callers and on-line customers of the Council to ensure customer access to Council and partner services.

The candidate is required to assist with garden waste calls.

Main duties.

• To resolve customer telephone and face to face enquiries relating to the full range of Council and partner services in a courteous and efficient manner in line with the Councils Customer Services Processes.

• To facilitate customer access to Council and partner services.
• To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.

• To accurately and efficiently complete administrative tasks relating to Council and partner services.

For more information or to process your application for this role, please apply online now.