Opus People Solutions on behalf of North Northamptonshire Council are looking for Customer Service advisors to maximise resolution of enquiries and information requests from customers at first point of contact.

With the objectives of:

• Seeking to resolve as many queries as possible (up to 80%) at the first point of contact
• Maximising customer satisfaction
• Minimising the need for repeat calls from customers chasing resolution/action
• To assess, analyse, interpret and record customer needs using appropriate skills and technology, to enable customer issues to be resolved and a database of customer needs and contact to be developed
• To continuously seek to improve the service offered to customers, proactively interpreting customer needs and suggesting improvements to service delivery

Specifically, the Customer Service Adviser will be the first point of contact for all of the Council's

external customers, with enquiries/issues related to one of the following service areas :

• Waste & Public Protection
• Births, Deaths & Marriages
• General Enquiries & Reception
• Councillor Enquiries
• Cultural Services
• Children, Young People & Family Services
• Adult Services
• Schools & Education Services
• Schools & Community Transport
• Highways & Planning

Experience & Skills required:

• Educated to GCSE level including pass grades in English and Maths.
• Achieved, or working towards an NVQ 2 in Customer Service.
• A working knowledge of the services provided by the Council
• A customer service background with proven

This is initially a temporary position with a possibility to become permanent.

Office is based in Haylock House, Kettering Parkway, Kettering, and working hours are as follows: 9am - 5pm x 4 days, 9am -4pm x 1 day.

For more information and to process your application, please apply online now.