Customer Service Advisor

Posted 09 May 2022
Salary Up to £9.99 per hour
LocationStowmarket
Job type Temporary
Discipline HR, Business Support & Administration
ReferenceCUSTO04481_1652096499
ContactNaomi Grant

Job description

The main purpose of this role is to provide high quality and professional front line advice to Suffolk County Council's customers through one point of contact. The customer experience you will provide will be accurate, efficient, friendly and knowledgeable. Job holders will be responsible for dealing with all incoming customer contact with an aim to proactively resolve the majority or queries at first point of contact.

Brief duties/other information:

The role also includes contributing to the development of efficient and best practice operating processes to ensure best possible levels of service to customers. There will be a requirement to work closely with the rest of the wider service area to ensure that all advice and activities support the business objectives and cultural drivers.

You will be answering customer enquiries at first point of contact by telephone, email web chat and social media for variety of council services. You will provide all customers with prompt, courteous, and knowledgeable service in a busy target driven environment.

Requiring:

* Proven Customer Service experience

* Excellent communication and IT skills

* Call Centre experience is preferred but not essential as training will be given.