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Customer Service Administrator
- Posted 13 March 2024
- Salary £24500 - £25500 per annum
- LocationIpswich
- Job type Permanent
- Discipline HR, Business Support & Administration
- Reference17025
Job description
We are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. If you have a passion for delivering outstanding customer service and possess excellent communication skills, we want to hear from you!
Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about our products and services
- Assist customers with processing payments, and resolving billing issues
- Handle customer complaints and provide appropriate solutions or escalate to the appropriate department
- Maintain customer records and update information as necessary
- Reviewing and processing requests on behalf of the client.
- Working to service level agreements and process information accurately.
- Receive and resolve enquiries from customers and their advisors.
- Ensure information on CRM systems are current and accurate.
- Process any amendments to customer's accounts accurately
- Ensure new customer information is onboarded accurately
- Overseeing client accounts and ensure appropriate follow up
- Collaborate with other team members to ensure customer satisfaction
- Utilize CRM system to manage customer interactions
Requirements:
- Previous experience in a customer service role is preferred
- Knowledge of financial services is a plus
- Strong communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and navigating various software applications
- Detail-oriented with excellent organizational skills
If you are a dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this position.
