About the job:

We are looking for an enthusiastic individual with great administrative skills to join our Business Support team at Opus People Solutions. This is a temporary role with the potential to go perm for the right candidate.

We work with local authorities and businesses across Suffolk, Cambridgeshire, Northamptonshire and Milton Keynes to fill temporary and permanent jobs in a range of sectors including business support & administration, social care and management, amongst many others.

As a Business Support Officer, you will provide full administrative support within a busy recruitment agency, and ensure that a high level of customer service is delivered at all times. Your main role will be to:

• Act as first point of contact for all administrative queries

• Promote the 'Opus way'

• Support Recruitment Consultants and other Opus colleagues

• Provide the highest level of customer service to temporary workers and external clients

This role is based in Ipswich and will operate in a hybrid working approach (remote and office), whereby you will be required to attend our Ipswich office which is located at 2 Friars Bridge Road, IP1 1RR.

Responsibilities:

• Act as first point of contact for customers via telephone, email and in person

• Maintain candidate database at all times to ensure continuity

• Monitor and maintain Freshdesk Ticketing System; handling queries and distributing to colleagues as appropriate

• Issue references on behalf of previous workers as requested

• Set up new workers on the payroll system, and issue terms of engagement within the agreed SLA period

• Resolve payroll queries wherever possible and escalate where appropriate

• Update pension provider with qualifying candidates and assist with any queries

• Send communication emails to potential workers, new workers, suppliers and clients as directed

• Identify potential candidates from reference requests, and provide details for Recruitment Consultants to follow up

• Process and respond to unsuccessful CV submissions

• Assist, as required, in on-going generation of direct source candidates by advertising, mail-shots, referrals and events

• Assist Recruitment Consultants in arranging interviews for clients, and issue confirmation emails

• Provide HR support to customers such as payroll information, maternity arrangements, sickness and recruitment issues

• Create a culture which replicates the Opus values

• Offer system support and training to clients and workers

• Contribute to developing new ideas and ways of working to benefit Opus as a business

• Follow all processes and procedures set in The Opus Way

• Provide advice and support to the Line Manager as and when required

• Request and chase customer satisfaction returns as directed by Line Manager

• Support colleagues and contribute to projects

• Ensure agreed KPI's and targets

Person specification:

• Experienced Administrator with strong organisational and interpersonal skills

• Work effectively under pressure by managing own workload, and covering colleagues work in absence

• Evidence of having a positive impact on previous organisations

• Work collaboratively to achieve better outcomes for the business

• Customer focused - strive to deliver a service that provides great outcomes for the customer

• Organised, with the ability to prioritise workloads and work effectively under pressure whilst maintaining strong attention to detail

• Proficient in Microsoft Office and the use and development of operational recruitment software

• Exceptional communication skills (both written and verbally), with the ability to influence and support decision making

• Strong team player

• Believe in and deliver the Opus values

• Right to work in the UK

For more information and to apply, please contact