Job Title: Benefits Officer

Pay Rate: Negotiable

Location: Rugby Borough Council

Working Hours: 37 hours per week

Work Mode: Hybrid (2 days in the office)

Assignment Duration: 3 months temporary

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Responsibilities:

• Interview and assess financial needs, providing tailored advice on benefits entitlement.

• Assess claims for Housing Benefit and Council Tax Reduction, adhering to legislation and council policies.

• Resolve client queries related to benefits claims.

• Conduct in-claim reviews to ensure accuracy and timely awards.

• Review decisions based on new client information.

• Refer suspected irregular claims to the Single Fraud Investigation Service and manage outcomes.

Requirements:

• Thorough understanding of legislation governing Housing Benefit, Council Tax Reduction, and Discretionary Financial Support schemes, including Homeless Prevention Grants.

• Previous experience in assessing claims for Housing Benefit and/or Council Tax Reduction.

• Strong communication skills across diverse demographics and communication channels.

• Experience with Civica OpenRevs is essential.

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If you are interested in the role, please apply now.