Systems Support Officer

Pay: £14.82 per hour paye or £19.22 umbrella

Hours: 37 per week, part time hours will not be considered

The position is likely to be extended/become fixed-term contract after the initial 12-week period.

Location: Alconbury (hybrid) 4 days working from home, every Wednesday in the office, however - you may also be asked to change your working day in the office or attend more often if needed.

Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for Systems Support Officer to support their Business Systems Team. The team are responsible for maintaining system integrity, availability, and robustness, support and enhancement of the existing ERP systems and development of new functionality. Development is fed by technology roadmap, programme or because of incident management change requirements.

All Business Systems Teams work closely with internal and 3rd party partners/suppliers to provide escalated support management where required.

Your main duties would be to contribute to the effective running of the Business Support team; to deliver a high quality, customer focussed service responding to queries; To help maintain the ERP systems we support, to ensure that these meet statutory requirements and customer needs.

The Business Systems Team provides operational level, functional and technical support to users of the various LGSS ERP platforms, including but not limited to ERP systems.

You will be responsible for:

• Act as first point of contact for Shared Service systems to help and support system users perform their tasks more effectively, escalating more technical problems to System Support Analysts as appropriate
• Perform daily housekeeping activities which support the business processes
• Assist with managing the call list, including monitoring calls logged via HALO, managing inboxes, carrying out daily tasks on a rota basis
• Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery.
• Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider Shared Service departments e.g. IT Departments, Payroll Helpdesk, Finance Operations Helpdesk

Successful candidate would ideally possess experience of a customer focused support / technical environment (Desirable), experience of managing calls via a ticketing system (Desirable), ability to plan and prioritise workloads and time with the minimum of supervision, methodical worker with excellent attention to detail, ability to adapt, react and contribute positively to changes and ability to work across multiple applications.

If you are interested, please apply now!