We're excited to offer a fantastic opportunity for a Senior Claims Handler to join our UK wide clients growing team. You'll be managing a wide variety of claims across the full product range-from motor to commercial-playing a vital role in supporting customers when they need our client the most.

This is a full cradle-to-grave claims role, where you'll take ownership from first notification right through to resolution, working closely with customers, colleagues, and third parties to ensure a seamless experience. For those looking to develop, there's scope to progress to handling more complex technical claims and to take part in client meetings.

What You'll Be Doing:

• Delivering outstanding customer service by supporting clients throughout their claim journey.
• Managing inbound calls and taking appropriate action to progress claims swiftly and efficiently.
• Handling claims from start to finish, liaising with third parties to bring swift and fair outcomes.
• Focusing on finding ways to say "yes" to customers, not excuses-making the role more rewarding and impactful.
• Providing reassurance and empathy at often stressful times, ensuring customers feel heard and supported.

What We're Looking For:

We're seeking a proactive and customer-focused individual who brings:

• Solid experience in a claims-related role.
• A positive, "can-do" attitude and enthusiasm for delivering great service.
• Strong communication skills-both verbal and written-and confidence using IT systems.
• Excellent organisational abilities and the capacity to prioritise a varied workload.
• A problem-solving mindset and team spirit.
• The desire and ability to learn new systems, processes, and insurance products.

What We Offer:

Our client believes in supporting the team so you can perform at your best. That's why we provide:

• A full training and development plan to help you grow in your role.
• Support toward CII (Chartered Insurance Institute) qualifications.
• Competitive benefits including:
• Generous pension contributions
• Medical cashback plan
• 25 days annual leave plus bank holidays (with options to buy/sell/trade)
• Family-friendly policies and flexible working support
• Volunteer day each year to give back to the community
• £500 referral bonus scheme with unlimited referrals
• Access to onsite facilities including free parking, showers, and countryside views