Registration Officer

Rate of Pay: £15.08 per hour PAYE
Location: Onsite at Registrar Office, Walsall Town Centre.
Working Hours: 9am - 3.30pm with 30 minute unpaid break, Monday - Friday. 30 hours per week with flexibility.
Duration: Temporary basis, 3 months with review to extend.

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Registration Officer on a temporary basis. You will play a crucial role in providing daily support to the Registration Service.

Daily Duties:

• Reception Duties - First point of contact for telephone and email enquiries.
• Diary Management - Booking and scheduling appointments for registration services.
• Document Production - Accurately produce copy certificates of birth, death, marriage and civil partnership including searching records, retrieving and filing registers at ground and higher level.
• Maintaining Records - Recording, maintaining and updating the systems.
• Payment Handling - Supporting and processing any payments to support members of the public.

Essential Experience:

• Experience of Registration Services work is essential.
• Experience of dealing with the public in a confidential environment.
• Experience of administrative and clerical work.
• Experience of using computerised systems.
• Work a flexible working pattern that meets the requirements of the customer and the authority.
• An understanding of the legislation relating to the Registration Service, including the registration of births, still-births, death, marriages and civil partnerships.
• The post holder must demonstrate a thorough knowledge of IT systems including Microsoft products.

Skills:

• Ability to provide a professional service to the customer, recognising their individual needs and circumstances.
• A flexible and adaptable approach to work and be able to deal with several issues simultaneously, responding to operational needs to deliver a high level of customer satisfaction.
• Ability to manage and prioritise own workload. Work to performance indicators set, which will include timeliness of appointments and management of customer demands.
• Ability to work and make decisions, within prescribed procedures, with the minimum supervision.
• Must be an excellent communicator, tactful, approachable, discreet and diplomatic, portraying an air of professional confidence.

If you are a professional, empathetic and adaptable individual and is looking to make a powerful impact in support of the Registration Team, apply now!