Job Title

Operations Coordinator

Salary & Benefits:

£24,000 Per Annum (Pro Rata)

Company NEST Pension

20 Days Holiday (Plus Bank Holidays) (Pro Rata)

Location:

Oakpark Security, The Knowledge Gateway, Unit B5 Parkside, Nesfield Road, Colchester, CO4 3ZL

Working Hours:

25-30 Hours Per Week over 4/5 Days

Precise working hours are negotiable to support candidates with transport/childcare constraints.

The Role:

We are looking to recruit an Operations Coordinator to support our Management team in the delivery of Manned Guarding and Mobile Services to our clients

This is a role designed to measurably improve service delivery to our customers.

Main Duties and Responsibilities:

Conduct daily reviews of the performance of our Patrol & Response teams using our TrackTik software.

Collate and distribute reports to customers as required, including the escalation of any issues from the previous night.

Management of Fleet vehicles within Oakpark Security, including coordinating repairs, booking servicing and tracking mileage.

Onboarding new customers in line with business processes.

Promote Vertas Group's 'Customer First' ethos by proactive engagement with customers by email or telephone.

Rapid, comprehensive and documented resolution of any customer or staff queries/complaints/issues that may arise, or escalation to the appropriate line manager.

Liaise with customers to check and update information as necessary.

Participate in billing of Ad Hoc work undertaken on Mobile Services within Oakpark Security

Technology Skill Level

(Full Training will be Provided)

Comfortable with the Microsoft Office suite.

Full training on our Patrol Management system - TrackTik - will be provided during the induction period. Full training will also be provided on other systems such as Microsoft Dynamics and our TrakM8 fleet system.

Candidate Specification:

We are looking for candidates who are organised, detail-orientated and able to manage documents effectively.

No experience in the Security Industry is necessary.

The role would suit candidates looking for a daytime role that can accommodate a school run at both ends of the day.

Ref: VERPO1