Lead Broker

Posted 14 March 2024
Salary £20 - £21 per hour
Job type Temporary
Discipline Professional & Technical
ContactBeth Goldsmith

Job description

Title: Lead Broker

Rate: £20.50 umbrella

Type: Temporary until 31st March 2025

Location: Stanton House Huntingdon

Company: Cambridgeshire County Council

Opus People Solutions are working Cambridgeshire County Council to recruit for two interim Lead Broker's to Be the senior broker within the service, reporting to the brokerage manager and managing supporting and supervising a team of brokers.

Main responsibilities:

  • Be line managed by the Brokerage Manager
  • Be the senior broker within the service, reporting to the brokerage manager and managing supporting and supervising a team of brokers.
  • Develop and manage a consistent service across all acute and community hospital, home and care home settings providing support to the brokerage team.
  • Manage the Local Authority block capacity across both care home and the domiciliary care market ensuring datasets are accurate and being able to manipulate this date to produce reports.
  • Support and sustain effective communication and collaboration between the Brokerage Team, local care providers, frontline Adult Support Co-ordinators (ASC), Transfer of Care Team (TOCT) Social Workers across adult social care and their managers.
  • Negotiate and manage care placement prices with independent sector care homes ensuring that the best value is achieved at all times.
  • Be responsible for team reporting of detailed notes on our case management system.
  • Assist with monitoring and/or management of budgets in accordance with County council financial processes, systems and instructions.
  • Respond to queries, liaising with Officers, Managers and departments to ensure all advice and communication (telephone, letters, emails, face-to-face) is delivered to County Council standards and regulatory guidelines.
  • Oversee the collection, collation & manipulation of a wide range of information using CCC information systems, to generate reports, prepare letters, memos and documents.
  • Chair meetings, arrange and provide training events for new and existing Brokers.
  • Maintain and develop effective partnerships with local Provider's on a day to day basis to sustain confidence, trust and responsiveness. The Post Holder will liaise with care providers by telephone, email and letter on a daily basis and will be required to provider care Provider's with composite information on the care packages/placements required.
  • Demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs.
  • Manage and support Brokers to use and maintain internal systems (Mosaic and adam) and ensure these reflect accurate data.
  • Educated to A Level standard, NVQ3 or equivalent standard (e.g. GNVQ, Certificate in Management, BTech
  • A knowledge of Brokerage processes and the challenges and opportunities within the sector
  • Experience of working within the Adult Social Care/Health sector
  • Fully proficient at using IT systems, with a good working knowledge of Microsoft Windows and associated office packages and the ability to use these packages to manipulate data and produce reports.
  • Knowledge of health and safety legislation
  • Knowledge of Data Protection and Equal Opportunities legislation and their requirements
  • Understanding of financial management, procedures and processes
  • Able to prioritise own and Team workload working to tight deadlines in a pressured environment.
  • Able to consistently produce work of a high standard.
  • Good interpersonal skills - able to communicate in a friendly, open and constructive manner and build strong working relationships both internally and externally.
  • Strong negotiation skills and track record of success
  • Able to work on own initiative with minimal supervision and manage a predominantly remote working team.
  • Commitment to continuous service development