IT User Experience Specialist

Posted 19 June 2024
Salary Negotiable
Job type Permanent
Discipline IT
ContactVictoria Butcher

Job description

Our client is a leader in their field, who have made their mark in the local market as the service providor of choice. They are well recognised, respected and are decorated in fantastic awards. With over 500 staff - they are going from strength to strength and are now looking for someone to strengthen their IT team.

This role is to deliver a modern workplace, ensuring the end user experience when using technology is seamless, simple, and integrated.

It is expected that the candidate will have the capabilities and proactive approach to drive continuous process efficiencies, delivery method improvements and management techniques to deliver smoothly across the laptop / mobile estate at both a hardware and software level. Naturally, this will cover optimisation and performance monitoring alongside frequent analysis of user feedback and requirements to enable an aligned approach.

  • Improving the user's digital experience
  • Device management
  • Software and OS (Operating Systems) deployment and management
  • Configuration and user settings management
  • Investigate potential and actual service problems and recommend & test proposed solutions
  • Software version control
  • Monitor 3rd line tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket.
  • Liaise directly with users and key stakeholders (internal and external) to understand and resolve issues
  • Managing 3rd party relationships used to deploy and maintain services
  • Delivering of system status via mature reporting processes
  • Work on roll-out and delivery of IT projects / Service Requests
  • Assisting in all departmental responsibilities as and when required
  • Travel as required across all offices.


  • Proven experience in technical role, preferably in a modern workplace environment
  • Working in an Enterprise IT environment
  • Configuring and maintaining SCCM/MECM
  • Intune / Autopilot
  • Working with stakeholders to provide support and continuous improvements
  • Group Policy
  • OS and Application configuration packaging and deployment
  • Experience of an O365 environment
  • Supplying support to users

In return you will be offered fantastic benefits including a yearly bonus, private medical, hybrid working and more.

Could you be the candidate we are looking for? Apply today to discuss further.

This role can be based in Norwich, Chelmsford, Cambridge or Ipswich offices.