Opus People Solutions on behalf of Cambridgeshire County Council are recruiting for an Income Officer to join their team on a temporary contract

Start Date:

ASAP

Length:

3-6 Months

Working Location:

Hybrid Alconbury and home working

Working Hours:

37

Overall purpose of the role:

Your key prorities would be processing incoming payments, transferring income between accounts, identifying missing payments, bulk data input and responding to queries. The role is a full time position with 2 days working from home available at the moment- after initial training in Alconbury.

Main Responsibilities:

Provide operational services within the Income Control team for LGSS. Responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to. Work as part of a team supporting your colleagues, mentoring Apprentices to a high standard.
- Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership of the issue, adhering to agreed service standards and according to operational procedures.
- To process accurately and timely all payments received, through the various bank statements currently in operation, processing cheques, ABC Payments, Giro's as well as processing refunds as required.
- Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency.
- To take responsibility for DD set up/collection/maintenance, customer maintenance/set up, interfaces, Credit memos.
- Work collaboratively on projects that support developments and improvements for the Transactions Service in a professional and positive way including supporting system implementations including conducting system testing and delivering training to staff on new system processes.
- Manage own workload, processing high quality information / data accurately and in a timely manner.
- Demonstrate awareness / understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.

Qualifications/Experience Needed:

The successful candidate will ideally have experience of ERP together with cash management systems such as ICON to process income, although training will be provided. A background in income processing with experience of customer service/Accounts Receivable would be beneficial.