Job description

Job Title: Housing Assistant
Location: Redditch Borough Council
Working Hours: 37 hours per week
Pay Rate: £14.17 per hour
Work Mode: Hybrid (2 days in office)
Duration: 3-month temporary contract with potential of permanent role and progression in housing sector

About the Role:
Redditch Borough Council is hiring a Housing Income Advisor to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures.

Key Responsibilities:

Manage former tenant debt accounts and assist in debt recovery
Provide initial tenancy advice, including Universal Credit and benefit guidance
Respond to tenant inquiries and liaise with internal colleagues for effective case management
Support promotional arrears campaigns and outreach
Maintain accurate case files and independently manage a caseload
Handle tenancy-related queries, including disrepair and Home Buy

Qualifications and Skills:

Relevant experience in a customer service or housing role
Strong organisational, communication, and IT skills
Proactive, resilient, and capable of managing a varied caseload
Skilled in sensitive communication and customer engagement
Team-oriented with strong networking and collaboration skills

If you are interested in the role, we encourage you to apply.