Housing and Welfare Officer

Posted 16 February 2024
Salary Negotiable
Job type Temporary
Discipline Professional & Technical
ContactBelle Srijundee

Job description

Job Title: Housing and Welfare Officer

Location: Walsall Council

Pay rate: £25 per hour

Work Mode: Hybrid working - Rotate weekly between office days of 2-3 days in the office

Working Hours: 37 hours per week

Contract Duration: 3 months (potential extension)

Are you passionate about making a positive impact in your community? We are seeking a dedicated Housing and Welfare Officer to join our team at Walsall Council. In this dynamic role, you will play a vital part in addressing homelessness, providing welfare benefits assistance, and supporting individuals in securing suitable housing options.


  • Conduct section 184 decisions with homelessness applications, serving as the initial point of contact and performing triage.
  • Perform thorough interviews and assessments to identify suitable housing options for individuals.
  • Provide exceptional customer care, effectively managing customer enquiries and minimising waiting times.
  • Assess households for participation in the Council's private rented sector access scheme.
  • Make decisions on homelessness applications in accordance with legal frameworks and guidelines.
  • Manage the assisted choice process for housing priority applicants.


  • Proven experience in Housing Legislation, Welfare Benefits, and Money Management.
  • Previous experience in decision-making for homelessness applications.
  • Proficient in service improvement and delivery.
  • Strong analytical thinking and problem-solving abilities.

If you're ready to take on a rewarding challenge and contribute to our mission of supporting housing stability and welfare in Walsall, we invite you to apply for the Housing and Welfare Officer position today! Let's work together to build a brighter future for our community.