We are actively seeking a Direct Payments Officer on behalf of North Northamptonshire Council to join their Operations and Direct Payments Team to provide an effective, customer focused support service to direct payment service users and Adult Social Care colleagues through effective use of systems and processes.

Main Accountabilities:

• To identify and investigate potential situations where service users may not be managing their direct payments in an appropriate way and to recommend actions to address any issues.

• Assist in the development and maintenance of business processes to support Senior Officers and Team Leaders

• Assist, coach and mentor less experience colleagues in the performance of routine tasks to support the achievement of individual colleagues and team performance and development objectives.

• Arrange all aspects of internal, inter-agency and inter-departmental meetings as requested and minute meetings as required whilst maintaining a high degree of confidentiality for all information handled.

• Maintain information technology and office systems to ensure effective services including Microsoft Office, SharePoint etc.

• Provide an efficient and confidential support service to Senior Managers.
• Handle a wide range of more detailed queries including correspondence referred by colleagues and partners and provide a point of contact for staff within the division.

• Plan, co-ordinate and implement personal diary and meeting schedules to ensure that business is completed within service standards and meets business requirements.

• Initiate and build good working relationships with colleagues and other professionals
• Gather data and financial information relating to the work area to support in the production of management reports and information on service performance to meetservice area requirements.

Skills and Qualifications Required:

• Educated to GCSE standard ( Grade C or above in Maths and English)
• NVQ Level 2/3 in Business, Finance or similar
• Proven track record of delivering financial processing or similar work to deadlines
• Good organisational and administration skills
• High level of literacy and numeracy
• Excellent communication skills, both written and verbal
• Ability to demonstrate a flexible and creative approach to problem solving

Additional Information

• The role is initially temporary until 30/04/2023
• Based in Haylock House Kettering and partly remote
• 37-hour working week, Mon-Fri
• May be required to use own equipment until Laptop/Phone is available.

Please apply online now if you are interested!