Customer Service Advisor

Pay: £13.93

Length: Temp to Perm

Days/Hours: Monday - Friday (37 Hours)

Location: HYBRID - NNC, Cedar Dr, Thrapston, NN14 4LZ and NNC, Newton Road, Rushden, NN10 0PT

Opus People Solutions are recruiting on behalf of North Northamptonshire council for Customer Service Advisor To provide an excellent, efficient, high-quality front-line service to the council's customers' and residents' and resolve enquiries at the first point of contact.

The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact. With the objectives of.

• seeking to resolve as many queries as possible (up to 80%) at the first point of contact.
• maximising customer satisfaction
• minimising the need for repeat calls from customers chasing resolution/action.

For more information or to process your application for this role, please apply online now.