Customer Hub Officer (Supported Accommodation)

Rate of Pay: £14.36 per hour PAYE
Location: Newcastle-under-Lyme ST5 1BL / hybrid. Remote for experienced candidate only.
Hours: Monday - Friday, 37 hours per week. 9am - 5pm with 30 minutes unpaid break.
Duration: Temporary basis, 6 months until February 2026.

Opus People Solutions are recruiting on behalf of our Client, Newcastle Under Lyme, for a Customer Hub Officer (Supported Accommodation) on a temporary basis. As a Customer Hub Officer within the Supported Accommodation Team, you will play a crucial role of focusing on ensuring that residents receive the support they need in a safe and welcoming environment.

Daily Duties:

• Support the reviewing of providers of supported accommodation.
• Monitoring and responding to the general inbox to answer queries and concerns raised.
• Signposting residents to appropriate internal or external services, including mental health, addiction support, benefits advice.
• Booking and managing appointments for key workers, repairs and external services.
• Recording and maintaining the Housing Management Systems.

Essential Experience:

• Knowledge of Supported Accommodation and/or Housing Benefit is essential.
• Previous experience working within Supported Accommodation is preferred.
• Excellent customer service and communication skills.
• Excellent organisational skills with a keen eye for attention to detail.
• Good IT skills with knowledge of MS365 skills, including Teams and Outlook.

Apply Now!