Customer and Governance Manager

Posted 28 June 2022
Salary £24.00 - £30.00 per hour + n/a
LocationNorthampton
Job type Temporary
DisciplineProfessional & Technical
ReferenceCUSTO61999_1656437210
ContactAggie Skibniewska

Job description

Opus People Solutions on behalf of West Northampton County Council are recruiting for a Customer and Governance Manager to join their Performance and Governance team within the Finance Directorate.
This role is temporary, starting ASAP until the end of April 2023, offering 37 hrs per week;1 day at the office & 4 days home working.

Do you have
excellent organisational skills, the experience of building strong working relationships with multiple stakeholder groups (both internal and external) as well as good presentation and communication skills and you have worked in the public sector; we would like to hear from you.
Experience in client and project management is also required for this position.

The role of the Customer and Governance Manager is key in delivering the lead authority partnership arrangements, ensuring appropriate governance arrangements supporting the model are fulfilled, including the administration of the Lead Authority Partner Board which comprises of directors from each of the partner authorities. The role will lead on coordinating the design, development, production and review of associated service planning and service level agreement processes as well as taking a lead on contract management arrangements with any other customers who receive services, ensuring appropriate contracts and service level agreements are in place.

Principal responsibilities

1. Develop and sustain sufficient and appropriate governance frameworks ensuring that contracts with partners and clients are well governed.

2. Advise, guide and prepare information for and construct management information reports for Lead Authority Board, partners governance forums, project boards and other arenas as requested.

3. Inform, support and take a lead for the preparation of Lead Authority client contractual review meetings, ensuring a full forward plan and governance structure is in place.

4. Manage the Project Support Officer and Customer Engagement Officer roles ensuring all people management responsibilities are carried out and that the duties are carried out efficiently and effectively.

5. To lead on the client contract management and co-ordination of the service level agreements and scheduling, effective and timely charging of clients and monitoring increase or decrease in activity in line with the cost model.



The team's primary role is to support the Lead Authority shared service model partnership between 4 Councils Councils which enables the four partner authorities to share various business support services including Payroll and HR Transactions, Finance Operations and Business Systems. In addition, the team also supports WNC and NNC with other key activities relating to performance reporting of support services.