Call Handler

Posted 17 May 2022
SalaryUp to £10.41 per hour
Job type Temporary
DisciplineHR, Business Support & Administration
ContactShawna Smith

Job description

Opus People Solutions on behalf of Peterborough City Council are looking for 3 well experienced call handlers to join the Citizens Advice Team.

The role is full- time, 37 hrs per week. Remote or office based option available. Online training will be provided.

Main accountabilities:

  • Answering phone calls and dealing with queries regarding Fund Support Scheme
  • Data input
  • Processing applications

Main skills:

  • Excellent telephone manners
  • Good, working knowledge of Excel (working with spreadsheets)
  • Experience of working in a customer service type role and or providing a service to the public as well as the ability to work independently and manage and prioritise your own workload is essential.

What we can offer you:

  • Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).
  • 3% pension contribution from employer
  • Flexible working hours
  • Opus candidates hear about jobs first
  • Opportunity to apply for permanent positions as an 'internal candidate'
  • Gain experience to support permanent applications
  • City centre location - great public transport links