Opus People Solutions on behalf of Peterborough City Council are looking for 3 well experienced call handlers to join the Citizens Advice Team.

The role is full- time, 37 hrs per week. Remote or office based option available. Online training will be provided.

Main accountabilities:

• Answering phone calls and dealing with queries regarding Fund Support Scheme
• Data input
• Processing applications

Main skills:

• Excellent telephone manners
• Good, working knowledge of Excel (working with spreadsheets)
• Experience of working in a customer service type role and or providing a service to the public as well as the ability to work independently and manage and prioritise your own workload is essential.

What we can offer you:

• Holiday entitlement of up to 31 days per annum, pro rata (including bank holidays).
• 3% pension contribution from employer
• Flexible working hours
• Opus candidates hear about jobs first
• Opportunity to apply for permanent positions as an 'internal candidate'
• Gain experience to support permanent applications
• City centre location - great public transport links