Billing & Recovery Officer

Posted 12 June 2024
Salary Negotiable
Job type Temporary
Discipline Professional & Technical
ContactHannah Harvey

Job description

Job Title: Billing & Recovery Officer

Location: Hybrid role WFH and Corby Office

Rate of Pay: Negotiable

Working Hours: Monday to Friday 37 hours

Type: 3 Month Temporary Assignment

Opus People Solutions are working with North Northamptonshire Council to recruit for two Billing & Recovery Officers.


  1. Administer council tax and business rates accounts in accordance with current legislation and best practice.
  2. Monitor accounts, process changes of circumstances, make payment arrangements and process payments.
  3. Update and maintain the Council Tax accounts to ensure that computerised recovery processes can be carried out and that accounts are accurate prior to enforcement action.
  4. Respond to customer enquiries on the telephone, face to face, correspond by letter, e-mail and make outgoing telephone calls to progress recovery.
  5. Review accounts, identify the most appropriate recovery action and produce letters and reports as and when required.
  6. Set up and manage paperless direct debit instructions in accordance with the scheme, including dealing with recalled direct debits and indemnity claims.
  1. Print and dispatch bulk mailings as required.
  2. Check and issue summonses to debtors.
  3. Check and action any requests for refunds.
  4. Prepare complaint lists and summonses for Council Tax and submit to the Magistrates Courts
  5. Identify and set up attachment of earnings or attachment of benefit orders where appropriate.
  6. Prepare accounts for bailiffs and reconcile bailiff payments and invoices.
  7. Attend committal and liability court hearings as required.
  8. Prepare cases for Committal where appropriate.
  9. Prepare cases for Charging Orders where appropriate.
  10. Advise the benefits team of appropriate changes in circumstances of claimants.
  11. Manage diary codes to ensure actions previously identified are followed up in a timely manner.
  12. Manage tracing codes using available systems e.g. Experian to ensure appropriate actions are taken on accounts.
  13. Identify appropriate accounts for write off.
  14. Deal with all requests relating to Bankruptcies, Debt Relief Orders and Individual Voluntary Arrangements, following procedure notes.
  15. Identify cases for fraud referral by checking accounts for discrepancies.
  16. Promote good relationships with customers, builders, landlords, agents, internal and external interested parties.
  17. Training and development in respect of all aspects of revenue and benefits.

Generic Responsibilities:

  1. Comply with the council's policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of your and other persons).
  2. Undertake learning and development as agreed in probationary reviews, personal development reviews or any such framework in order to meet corporate, service and individual targets.
  3. Carry out other duties from time to time, provided they are within the general level of responsibility of the post and within the abilities of the postholder.

For more information or to process your application for this role, please apply online now.