Job Title: Benefits Officer

Location: Walsall Council

Work Mode: Hybrid (Predominantly remote with occasional office requirements)

Pay Rate: Negotiable

Working Hours: 30 - 37 hours per week

Assignment Duration: 12 months

Key Responsibilities:

• Processing Housing Benefit, Council Tax Reduction, and Discretionary Housing Payment applications.
• Interpreting complex Housing Benefit legislation and understanding subsidy and performance implications.
• Assessing, processing, and recovering housing and council tax benefits.
• Providing advice, information, and assistance to customers and stakeholders.
• Maintaining financial and other systems according to legislation, government standards, and council policies.

Requirements:

• Preferably experienced in processing benefit applications and interpreting legislation.
• Familiarity with maintaining financial systems and providing customer support.
• Detail-oriented with strong problem-solving skills.
• Commitment to ethical conduct and confidentiality.
• Ability to work independently and as part of a team.
• Dedication to high-quality customer service and diversity principles.