Benefits Officer

Posted 01 February 2024
Salary £24 - £26 per hour
Job type Temporary
Discipline Professional & Technical
ContactBelle Srijundee

Job description

Job Title: Benefits Officer

Pay Rate: £24 - £26 per hour

Location: Rugby Borough Council

Working Hours: 37 hours per week

Work Mode: Hybrid

Assignment Duration: 3 months


  • Interview and assess financial needs, providing tailored advice on benefits entitlement.
  • Assess claims for Housing Benefit and Council Tax Reduction, adhering to legislation and council policies.
  • Resolve client queries related to benefits claims.
  • Conduct in-claim reviews to ensure accuracy and timely awards.
  • Review decisions based on new client information.
  • Refer suspected irregular claims to the Single Fraud Investigation Service and manage outcomes.


  • Thorough understanding of legislation governing Housing Benefit, Council Tax Reduction, and Discretionary Financial Support schemes, including Homeless Prevention Grants.
  • Previous experience in assessing claims for Housing Benefit and/or Council Tax Reduction.
  • Strong communication skills across diverse demographics and communication channels.
  • Experience with Civica OpenRevs is essential.

If you are interested in the role, please apply now.