Job Title: Benefits Officer

Pay Rate: £24 - £26 per hour

Location: Rugby Borough Council

Working Hours: 37 hours per week

Work Mode: Hybrid

Assignment Duration: 3 months

Responsibilities:

• Interview and assess financial needs, providing tailored advice on benefits entitlement.
• Assess claims for Housing Benefit and Council Tax Reduction, adhering to legislation and council policies.
• Resolve client queries related to benefits claims.
• Conduct in-claim reviews to ensure accuracy and timely awards.
• Review decisions based on new client information.
• Refer suspected irregular claims to the Single Fraud Investigation Service and manage outcomes.

Requirements:

• Thorough understanding of legislation governing Housing Benefit, Council Tax Reduction, and Discretionary Financial Support schemes, including Homeless Prevention Grants.
• Previous experience in assessing claims for Housing Benefit and/or Council Tax Reduction.
• Strong communication skills across diverse demographics and communication channels.
• Experience with Civica OpenRevs is essential.

If you are interested in the role, please apply now.