Every year, The Institute of Customer Service runs ‘National Customer Service Week’, an annual event aimed at raising awareness of customer service and its importance within a business setting.
This year, we are using this opportunity to build upon our own customer service practices and implement new ideas to help provide an even better experience for our clients and candidates.
At Opus and Opus LGSS, we pride ourselves on delivering exceptional customer service to all of our clients and workers. However, we are constantly looking at ways to improve this.
This week, the senior operations team met to look at ways we can improve our service, to ensure that our clients can get the best out of us.
We have decided to set up a quarterly focus group for each of our clients, which will enable them to get involved and share their opinions on the service we provide. Every three months a selection of participants from our clients will be invited to attend the session to share their views.
Each session will have a clear objective to ensure we have maximum participation from invitees. We want people to use the sessions to be honest and open about ways we can improve the service we deliver them and we are positive that we will receive lots of ideas and suggestions.
The most important thing is for us to act upon the feedback we receive and to communicate this effectively across the organisation and help make a positive difference.
The first group will take place in November in Suffolk and will be rolled out to our other clients in the future.
For more information on the service we provide please visit our clients page or call us on 03301 242800 to talk.