Business Support Assistant
Pay rate: £14.59 per hour
Location: Haylock House, Kettering NN15 6EY
Working Hours: 37 hours per week, flexible on start/finish time, 30 minutes lunch break
Start Date: ASAP
Length: 12 weeks (potential to extend)
Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Business Support Assistant to join a busy Assistive Technology team within Adult Social Care. This is an excellent opportunity for an organised, customer-focused and proactive administrator to provide essential support to managers, colleagues and service users, helping to ensure the efficient day-to-day operation of the service.
As a Business Support Assistant, you will provide comprehensive administrative support across the team, ensuring records, systems and processes are maintained accurately and efficiently. You will play a key role in supporting service delivery by managing a wide range of administrative functions, maintaining excellent customer service standards and working collaboratively with colleagues, managers and external stakeholders.
The role requires strong organisational skills, attention to detail and confidence using Microsoft Office applications and internal systems. You will be responsible for maintaining records, supporting financial processes, coordinating resources and ensuring that enquiries are dealt with professionally and in a timely manner.
Key Responsibilities
Administration & Operational Support
- Maintain accurate electronic and paper record systems, ensuring information is updated, stored and retrieved effectively.
- Provide administrative support to managers and colleagues across the service.
- Manage team records, documentation and filing systems in line with organisational procedures.
- Monitor and update team duty schedules, operational records and service information.
- Support lone working processes and maintain associated records to promote staff safety.
- Coordinate meetings, arrange appointments and support diary management where required.
- Assist with incoming and outgoing post and general office administration activities.
Customer Service & Communication
- Respond professionally to telephone calls, voicemail messages, emails and written correspondence.
- Deal with enquiries proactively in accordance with customer service standards.
- Build effective working relationships with colleagues, managers, customers, carers and external agencies.
- Ensure all communications are clear, accurate and professional.
- Support service users and stakeholders by providing timely information and assistance.
Finance, Systems & Resources
- Use Microsoft Office applications and internal systems to produce accurate reports, correspondence and documentation.
- Process orders, invoices and payments through ERP and electronic purchasing systems, ensuring compliance with financial procedures.
- Maintain accurate records and support reporting requirements within agreed deadlines.
- Coordinate and monitor office supplies, equipment and service resources, ensuring stock levels are maintained while minimising waste.
- Support the administration and tracking of equipment, including arranging returns where required.
Team Support & Continuous Improvement
- Provide guidance and support to colleagues with administrative processes, systems and equipment.
- Assist colleagues in the effective use of IT systems and council procedures.
- Contribute to service improvements and support the implementation of new administrative processes.
- Participate in team meetings, training, supervision sessions and appraisal activities.
- Work flexibly to support wider service priorities as required.
Compliance & Governance
- Ensure all work is carried out in accordance with council policies, procedures and legislative requirements.
- Maintain awareness of data protection, confidentiality, equality and diversity, financial regulations and information governance requirements.
- Take reasonable care for the health, safety and wellbeing of yourself, colleagues and service users.
- Support compliance with organisational standards and contribute to maintaining accurate audit trails.
We are looking for someone who is:
- Highly organised with excellent attention to detail.
- Experienced in providing administrative support within a busy office environment.
- Confident using Microsoft Word, Excel, Outlook and other business systems.
- Able to manage multiple priorities and work to deadlines.
- Customer-focused with excellent communication and interpersonal skills.
- Proactive, adaptable and able to work independently using their own initiative.
- Comfortable working with colleagues, managers, customers and external stakeholders.
- Committed to delivering a high-quality administrative service.
Hybrid Working
Once trained, hybrid working may be possible but will be flexible due to the demands of the service and office cover required and therefore cannot be guaranteed on a regular basis.
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.
