Business Support Officer - Education
Location: Solihull Council
Rate: £13.47 per hour PAYE
Contract: 5 Months
Office Requirement: 2 days per week (Wednesday and Thursday)
Solihull Metropolitan Borough Council is seeking a proactive and organised Business Support Officer to join the Education Participation Advisory Service (EPAS) on a 5-month temporary contract.
This role will support the increased service demand. The successful candidate will play a vital role in providing comprehensive administrative support to EPAS Officers, schools, and partner agencies while handling a wide range of education-related administrative tasks.
Key Responsibilities
- Provide administrative support to the Education Participation Advisory Service (EPAS).
- Process and issue penalty notices relating to school attendance.
- Support the administration of attendance-related cases, including cases that progress to court.
- Manage the processing of fines and associated payments.
- Assist with the administration of child employment and performance licences.
- Liaise with schools to obtain information and follow up on outstanding matters.
- Respond to telephone and email enquiries in a professional and timely manner.
- Input, maintain and update records accurately using various databases and systems.
- Prepare, handle and maintain sensitive and confidential documentation.
- Produce correspondence and reports using Microsoft Word and Excel.
- Support the wider team with a variety of general administrative duties.
- We are looking for a well-organised administrator with excellent attention to detail and the ability to manage a varied workload.
Essential Skills and Experience
- Previous experience in an administrative or business support role.
- Strong data entry and record-keeping skills.
- Confident using Microsoft Office applications, particularly Excel and Word.
- Excellent communication and customer service skills.
- Ability to work with confidential and sensitive information securely.
- Strong organisational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
Desirable
- Experience working within education, local government, or public sector services.
- Knowledge of attendance, penalty notice, court, or licensing processes.
If you are an experienced administrator looking for a varied role where your organisational skills can make a real difference, we'd love to hear from you.
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.
If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching.
