Housing Services Manager
£40 per hour Umbrella | £29.09 per hour PAYE
3-Month Contract
5 Days Per Week On-Site
We are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services.
This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance.
About the Role
Working closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including:
- Tenancy Management
- Income Collection and Rent Recovery
- Estate Services
- Tenant Engagement
- Housing Support Services
You will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery.
Key Responsibilities
- Lead, motivate and develop high-performing housing teams.
- Drive accountability, ownership and a positive customer-focused culture.
- Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
- Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
- Support the delivery of the Council's Housing Transformation Programme.
- Ensure compliance with housing legislation, consumer standards and regulatory requirements.
- Support inspection readiness and provide regulatory assurance.
- Work collaboratively with elected Members, senior leaders and internal stakeholders to deliver strategic housing objectives.
- Identify opportunities for service improvement and implement effective solutions that deliver tangible results.
About You
To be successful in this role, you will have:
- A degree-level qualification or equivalent professional experience.
- CIH membership, a recognised housing qualification, or a willingness to work towards professional accreditation.
- A commitment to continuing professional development.
- Significant experience within housing management at a senior level.
- Strong leadership and people management skills, with a track record of developing successful teams.
- In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
- Experience driving service improvement and organisational change.
- Excellent stakeholder management and communication skills.
- A data-driven approach to performance management and decision-making.
What's on Offer?
- Competitive rate of £40 per hour Umbrella (£29.09 PAYE).
- Initial 3-month contract.
- Opportunity to lead meaningful change within a key public sector housing service.
- A challenging and rewarding leadership role with significant impact on residents and communities.
