Revenues Officer (Business Rates)
Are you an experienced Business Rates professional looking for a role where your expertise is valued, your autonomy is trusted, and your work directly supports the local community?
We're looking for a Revenues Officer specialising in Business Rates to join a high-performing Revenues team. This is an excellent opportunity for someone with a strong understanding of Non-Domestic Rates legislation who enjoys solving complex cases, working independently, and delivering outstanding service to businesses and stakeholders.
In this role, you'll play a vital part in protecting and maximising the Council's income by ensuring the accurate administration, billing, collection and recovery of Business Rates. You'll use your technical knowledge, investigative skills and customer- focused approach to manage a varied caseload and help deliver an efficient, compliant and responsive service.
What You'll Be Doing
- Managing Business Rates accounts from start to finish, including liability assessments, account amendments, billing and recovery activities.
- Applying your specialist knowledge of Business Rates legislation to make informed decisions on liability, reliefs, exemptions and recovery action.
- Investigating complex cases, disputes and appeals, working collaboratively with businesses, the Valuation Office Agency and other stakeholders to achieve successful outcomes.
- Supporting businesses through excellent customer service, providing clear advice and guidance on rates, payment options and available relief schemes.
- Identifying opportunities to improve processes, contribute to service development and help achieve collection and performance targets.
- Managing your own workload effectively while working remotely and independently.
What We're Looking For
We're keen to hear from candidates who:
- Have experience working within a Local Authority Revenues service, with a strong focus on Business Rates.
- Possess a sound understanding of Non-Domestic Rates legislation, recovery processes and relief schemes.
- Can confidently interpret legislation and apply it to complex and often challenging cases.
- Are self-motivated and capable of working from home with minimal supervision while delivering excellent results.
- Have strong communication, negotiation and problem-solving skills, with the ability to build positive relationships with customers and colleagues alike.
- Enjoy taking ownership of their workload and contributing to a culture of continuous improvement.
Why Join Us?
This is an opportunity to join a supportive team where your expertise is trusted and your contribution genuinely matters. You'll have the flexibility to work remotely, the autonomy to manage your own caseload, and the chance to further develop your specialist knowledge within a busy and rewarding Revenues environmen
