Business Support Supervisor
Hourly rate: £18.85
Location: Crossgate House, Redditch B98 7SN- office based
Hours: 37 Monday-Friday
Contract: 3 months with review for extension- ASAP start
Role Overview:
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department.
The post holder will oversee the scheduling and of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion.
Responsibilities:
- To act as the main point of contact for the Customer Service Team
- To monitor and ensure repairs are completed within targeted time scales
- To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled.
- To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers.
- To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively.
- To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads.
- To oversee the work of the team in generating and prioritising works orders
- To monitor the progress of the workforce emerging day and individual repair operative's daily workloads
- To supervise the efficient handling of peaks and troughs in BS/Sch's workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times.
- To take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed.
- To facilitate repairs by contacting and arranging property access with tenants, operatives and agencies.
For more information or to process your application, please apply now!
