Income Collection Assistant

Location: Civic Centre, Walsall, WS1 1DA

Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience

Contract: Temporary basis, 3-6 months, with potential to extend

Hours: 37 hours per week, Monday to Friday

3 positions available

About the Role

Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team.

This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.

You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.

Key Responsibilities

Recover outstanding income owed to the Council through effective credit control and debt recovery activities
Contact customers via telephone, email, and written correspondence to secure payment
Arrange repayment plans and provide advice on suitable payment options
Refer debts to external collection agencies where appropriate
Assess customer circumstances and signpost to support services where required
Maintain accurate case records and update internal systems
Process financial transactions including invoices, credit notes, and write-offs
Monitor cases and escalate where legal action may be required

Working Arrangements

Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
Take part in a weekly rota to cover service hours (latest finish 5:15pm)
Full-time onsite during training
Hybrid working available following training (3 days onsite per week)

About You

We are looking for candidates who: