Awards Assessor
Division - Adult Social Care, Income and Awards
Address - Solihull Metropolitan Borough Council
Council House, Manor Square, Solihull B91 3QB
Start date - 29th November - 3-month temporary role
Monday to Friday 9am to 5pm - Remote working
Basic DBS required
Pay rate - £14.36 PAYE
This authority has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
Role duties:
- The post holder will deliver a customer focused service to assist Income and Awards by processing Adult Social Care charges for residential care, non-residential care, disabled facilities grants and children's order payments.
- Dealing with the housing benefit assessments and awarding the funds. Using workflow, collecting all the evidence for residential care. Dealing with the incomes and awards.
- To assess customers eligibility for financial assistance towards the cost of their residential and non-residential care
- Undertake accurate financial assessments in line with the Care and Support Act and Solihull Council's Charging Policy - Non-Residential Care and Support Services. Ensuring customers are contributing what they can afford towards the cost of their care.
- Understand the rules for Deferred Payment Agreements and gather information to support the assessment and agreement process.
- Communicate with customers and their legal and financial representatives to gather financial information for the purpose of charging for their care.
- Provide written notification of charges to customers and their legal and financial representatives.
- Produce accurate statements for customers to show how their charges for adult social care have been calculated.
- To maintain an up-to-date knowledge of relevant legislation, computer systems and clerical procedures.
- Use different information systems to assess a customers charge and determine their eligibility for financial assistance towards the cost of adult social care.
- Respond to queries raised by members of the public via telephone, email or letter, including the preparation of statements. Taking proactive action to reduce errors and complaints by working with the customer and other departments to address their queries in full.
- The ability to deal empathically with customers that have vulnerabilities and complex care and support needs.
- Liaise with social workers, brokerage and accountancy team members for the purpose of carrying out a financial assessment.
- Flexible working - work with colleagues to ensure business needs are met and appropriate levels of cover are in place, as the Division moves towards home working, flexible working and off site working.
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.
If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching.
