Income Collection Administrator
Location: Walsall, WS1 - onsite for training and then moves to Hybrid basis.
Pay Rate: £14.14 per hour PAYE
Hours: Full Time, 37 hours per week, Monday to Thursday: 8:45am - 5:15pm (1-hour unpaid break), Friday: 8:45am - 4:45pm (1-hour unpaid break)
Contract Length: 12 Months Initially (with potential for extension)
About the Role
Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for an experienced Income Collection Administrator to join a busy finance team. This is an excellent opportunity for a detail-oriented administrator with a finance, credit control, income collection or reconciliation background to support a high-volume service environment.
The successful candidate will play a key role in supporting income collection processes, resolving customer queries, maintaining accurate financial records and ensuring income-related transactions are processed efficiently and accurately.
Following an initial on-site training period, hybrid working arrangements will be available, with office attendance requirements discussed with the hiring manager.
Key Responsibilities
- Processing customer account set-ups and maintaining accurate records.
- Raising and processing credits, including investigating and resolving discrepancies.
- Reviewing spreadsheets and financial data to identify errors and inconsistencies.
- Managing finance-related enquiries received via internal helpdesk tickets, emails and correspondence.
- Handling customer queries relating to income collection activities.
- Supporting reconciliation processes and ensuring financial records remain accurate.
- Processing and inputting data onto internal systems with a high level of accuracy.
- Taking card payments over the telephone in line with procedures.
- Printing, preparing and processing financial documentation.
- Managing incoming and undelivered post, including scanning and distributing correspondence to the appropriate departments and arranging re-delivery where necessary.
- Liaising professionally with members of the public, councillors and internal stakeholders.
- Meeting service deadlines and managing workloads effectively within a fast-paced environment.
- Following established financial procedures whilst using initiative to resolve issues independently.
Essential Experience and Skills
- Previous experience within a finance administration, income collection, credit control or reconciliation environment.
- Experience raising credits and investigating financial discrepancies.
- Strong administration and data entry experience with excellent attention to detail.
- Previous experience processing telephone card payments.
- Experience working with spreadsheets and financial information.
- Customer service experience, including handling and resolving customer queries.
- Previous experience using finance systems and helpdesk/ticketing systems is beneficial
- Ability to manage multiple priorities and meet deadlines consistently.
- Strong written and verbal communication skills.
- Confident using Microsoft Office applications, particularly Excel and Outlook.
- Ability to work independently as well as collaboratively within a team.
- Flexible and adaptable approach to changing priorities and workloads.
What We're Looking For
We are seeking a proactive and organised individual who thrives in a structured finance environment. The ideal candidate will possess strong analytical skills, a keen eye for detail and the ability to deliver excellent customer service whilst maintaining accuracy across financial processes.
This is an excellent opportunity for someone with a finance administration, income collection, credit control or accounts support background who is looking for a long-term assignment with the potential for extension.
Apply Now!
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references
