Administrative Officer (Electoral Services)
Pay: £13.05 per hour
Hours: 37 hours per week, Monday to Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm (1 hour lunch break)
Location: Coventry City Council, Earl Street, CV1 5RR (Hybrid working)
Contract Length: 8 weeks
Opus People Solutions are recruiting on behalf of Coventry City Council for an experienced Administrative Officer to join their busy Electoral Services team on a temporary basis.
This is an excellent opportunity for a highly organised and customer-focused administrator to support the delivery of key council services. Following an initial office-based training period, the role will offer hybrid working arrangements.
Your typical duties in this role will be:
- Processing and managing applications and records in line with established procedures and guidance notes
- Accurately updating and maintaining records and databases
- Handling incoming emails and telephone enquiries from members of the public, providing a high standard of customer service and resolving queries where appropriate
- Liaising with internal departments and council employees to resolve queries and provide information
- Supporting the preparation and administration of electoral services activities, ensuring deadlines and service standards are met
- Delivering excellent customer service while dealing with sensitive or confidential information
- Following established procedures, guidance notes and statutory requirements to maintain accuracy and compliance
- Working collaboratively with colleagues to support team objectives and deliver excellent customer care
We are looking for someone who has:
- Previous administrative experience within an office environment
- Strong IT skills, including Microsoft Office applications such as Outlook, Word and Excel
- Excellent verbal and written communication skills
- Good organisational skills and the ability to manage competing priorities
- Strong attention to detail and a high level of accuracy
- Experience handling customer enquiries via telephone and email
- Ability to work effectively both independently and as part of a team
- A professional and confidential approach when handling information
This role would suit an experienced administrator who enjoys working in a fast-paced environment, following established processes and providing excellent support to both internal colleagues and members of the public. We are seeking someone who can start promptly and commit to the duration of the assignment.
If you have strong administrative skills, excellent communication abilities and are immediately available for this opportunity, we'd love to hear from you. Apply today!
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.
