Resolutions and Tribunal Officer

About the role

As a Resolution & Tribunal Officer, you will play a key role in managing and responding to appeals made to the First-tier Tribunal (Special Educational Needs and Disability), ensuring that all statutory responsibilities and deadlines are consistently met. You will act as a central point of contact, guiding families, professionals, and internal teams through what can be a complex and sensitive process.

Key Responsibilities

• Manage and oversee all appeals made to the First-tier Tribunal, ensuring timely and compliant responses.
• Prepare high quality case statements, documentation, and evidence bundles in line with statutory requirements.
• Represent the Local Authority at tribunal hearings, articulating the Council's position clearly and professionally.
• Facilitate mediation discussions where appropriate to resolve disputes early and avoid escalation.
• Work closely with parents, carers, young people, advocates, and legal representatives to promote constructive communication.
• Liaise with educational settings, SEND professionals, social care teams, legal departments, and external agencies.
• Provide clear advice and guidance to colleagues involved in the preparation of tribunal information or evidence.
• Maintain accurate, detailed case records and documentation throughout the tribunal and resolution process.
• Ensure compliance with SEND Code of Practice, tribunal regulations, and internal policy requirements.
• Track deadlines and ensure that cases progress effectively and efficiently
• Identify recurring themes or issues arising from tribunal outcomes and contribute to service improvements.
• Support the wider SEND team in developing good practices around decision-making and communication with families.

About You

• Experience in SEND tribunals, appeals, or related casework.
• Strong communication and negotiation skills, with the ability to manage challenging conversations sensitively.
• An organised, detail-focused approach and the ability to manage multiple cases at once.
• Confidence in preparing and presenting cases in legal or tribunal settings.

If you thrive to make a difference and have experience, then we would love to hear from you.