Senior Business Support Officer
Location: Hybrid basis, onsite days will be at New Shire Hall, Emery Crescent Enterprise Campus, Alconbury Weald, Huntingdon, PE28 4YE
Rate of Pay: £16.35 per hour PAYE
Working Hours: Monday - Friday, 9:00am - 5:00pm, 30-minute unpaid break.
Contract Type: Temporary basis, 3 months with potential extension
About the Role
Opus People Solutions are recruiting for a Senior Business Support Officer to join Cambridgeshire County Council on a temporary basis.
This role is responsible for leading and supporting the Business Support workforce, ensuring the smooth delivery of day-to-day operations. You will help maintain strong working relationships between Business Support and service teams while driving improvements through gathering information, analysing processes, and recommending enhanced ways of working.
A key part of the role includes embedding consistent and effective use of IT systems across the service.
Key Responsibilities
- Manage the Business Support workforce and oversee daily operational activities.
- Build positive working relationships between Business Support and wider service teams.
- Gather, analyse, and interpret information to recommend service improvements.
- Promote and embed the effective use of IT systems and digital tools across the service.
Duties Include
- Handle high-volume, complex, and sometimes emotive correspondence.
- Use clear, confident, and professional written communication.
- Respond to customer enquiries with sensitivity and professionalism.
- Triage and prioritise workloads to ensure deadlines are consistently met.
- Identify whether correspondence is a complaint, suggestion, representation, or service request.
- Follow correct feedback channels to ensure accurate logging and timely responses.
- Use the required templates and maintain appropriate record?keeping standards (training available).
- Develop an awareness of the Council's structure, services, and key teams.
- Understand who does what across internal services to avoid misdirected enquiries.
- Build knowledge quickly to support effective case handling.
Essential Experience & Skills
- Previous experience in administration roles.
- Good IT skills, including proficiency with MS365 packages such as Teams and Outlook.
- Strong verbal and written communication skills.
- Excellent organisational skills with strong attention to detail.
- Ability to prioritise workload and manage deadlines effectively.
Apply Now
If you're an organised, proactive individual with strong communication skills and experience in administrative support, we'd love to hear from you.
Apply now to join the team and make a positive impact through high?quality business support.
