Are you passionate about delivering exceptional service? Vertas is looking for a dedicated Operations Manager to join our Cleaning Team!
Who are Vertas?
Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing
About the Role:
Working across the West Suffolk/Cambridge area your responsibilities will include:
- Delivering a high level of service across the Cleaning functions on site, being proactive and working ahead to plan and foresee the changing requirements and needs of the customer and adjusting accordingly.
- Day to day operational management of the services ensuring the provision of a high-quality service through a 'one team approach' with services complimenting and supporting one another.
- Ensure the service meets more than the specified needs of customers
Who are we looking for?
- Working within a similar role in FM
- Knowledge of all soft FM services with an understanding of building management
- Leading a team
- Team management
Specialist Knowledge & Skills
- Creative thinking required to resolve complex problems e.g. recruitment & retention of staff and to implement change with least resistance
- Ability to prioritise own workload
- Ability to understand and interpret policies, procedures and relevant legislation
- A good knowledge of all technical equipment required in the application of duties
- Ability to cost facilities management service specifications or specialist services.
- Willingness to change service delivery as customer requirements change within health, hygiene and productivity parameters
- Knowledge and experience of security procedures
- Proven experience of staff management
- Proven experience of budget management
- Good understanding of political and procedural context of the organisation
Interpersonal & Communication Skills
- Ability to listen to problems and concerns of staff and to assist with sensible and practical advice, delivered in a sympathetic manner
- Ability to manage change and support others through the process
- Negotiating contracts, influencing senior managers, colleagues and customers regarding change
- Good leadership skills
- Excellent written and verbal communication skills
Apply Today
If you're ready to bring your skills to a company that values people and places, apply now and start your journey with Vertas
