Housing Assistant
Pay: £15.06 per hour
Shift pattern: Monday - Friday, 37 hours per week
Location: Corby, NN17 4SW, Office based only
Length: 2 months (potential for extension)
Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks.
As Housing Assistant your typical duties will include:
- Management of property tenancies and garage allocations lettings:
- Arranging signups and viewings with applicants
- Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges
- Updating the Housing IT system with any changes to tenancies and lettings as they occur
- Raising inspection requests and offers
- Management of accounts and rechargeable repairs:
- Letter production, rent credit, adjustment and refund documents
- Raising requisitions and processing invoices
- Taking payments for accounts
- Tenant Involvement and Engagement activities:
- Producing and organising the printing of materials, flyers and Agenda preparation
- Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel
- Effective and inclusive customer service:
- Providing with advice, information or answers to queries that may raise at the first point of contact
- Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating
- Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer
We are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload.
The perfect candidate will:
- Be a quick learner with strong organisational skills
- Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary
- Be able to deal with confidential and sensitive information
- Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook)
- Understand and be able to comply with the Council's policies and procedures
Desirable:
- Experience or knowledge of housing management practice and housing legislation
- Experience of working within a local authority housing department or registered social landlord or a similar role
- Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH.
If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don't hesitate to APPLY TODAY!
